Email our team and we'll get back to you as soon as we can.
Make sure you're logged into the Spotify app with the same account you used to sign into GeoBeats, and that you have an active internet connection. Try disconnecting Spotify from Settings inside GeoBeats and reconnecting. If it still fails, revoke access at spotify.com/account/apps and reconnect from scratch.
Both you and your friend need to have location sharing turned on and the app open (or running in the background, where supported). Check that Location permission is set to "Allow" for GeoBeats in your device Settings, and that you're both online at the same time.
Listen Along works best on a stable Wi-Fi or cellular connection. Small delays (under a second) are normal. If playback is badly out of sync, try leaving and rejoining the session, or ask the host to restart the track.
Song Radar needs a clear ~5–10 second audio sample. Try moving closer to the speaker, reducing background noise (talking, wind), and make sure Microphone permission is enabled for GeoBeats.
Tap the visibility toggle from your profile at any time to hide your live pin from everyone. You can go back online whenever you like.
Email privacy@geobeats.live with your Spotify account name, and we'll erase all associated data within 30 days. See our Privacy Policy for full details.
GeoBeats
Support: support@geobeats.live
Privacy: privacy@geobeats.live
Privacy Policy: geobeats.live/api/privacy